By law, customers located in the UAE have the right to withdraw from the purchase of an item within fourteen days after delivery.

Return Address

Please send your returned item/s to the following address:

Vapes UAE
Mazaya Shopping Center
Mezzanine Floor, Shop No: 58
Sheikh Zayed Road
Dubai, UAE

We recommend you make appropriate arrangements to ensure the safe delivery of your returned item/s as we cannot be held responsible for lost or damaged returns.

Will I receive a full refund?

If you choose to withdraw from your purchase within the fourteen-day cooling-off period, we will refund the full cost of the item/s.

Please note that the original postage and packing costs will not be reimbursed, and you must pay the return shipping costs.

Non-returnable Items

Some items are non-returnable for hygiene reasons. If making a return during your cooling-off period, items returned must be in unused condition and in original and unopened packaging. Returned items will not be accepted if they do not meet these conditions or a restocking fee may be charged at our discretion.

For more information regarding non-returnable items please get in touch with the Vapes UAE Team.


If you are not satisfied for any reason, please contact us immediately so that we can do our very best to assist you promptly.